Shipping

We are committed to providing safe, efficient, and reliable shipping services for all our global customers. We ship generators, grass cutters, and other industrial equipment from our warehouses in Malaysia to destinations worldwide.

1. Warehouse & Global Shipping Coverage

• Shipments are dispatched from our Malaysia warehouses depending on stock availability.

• We serve customers around the world, including:

  • United States

  • Netherlands

  • Europe, Asia, Middle East, Africa, and Latin America

• We ship to any country worldwide—no restrictions.

2. Shipping Methods

A. Sea Freight (Free)

• Ideal for large or heavy shipments.

• Estimated delivery time: 20–25 business days, depending on the destination and local customs process.

• This method is completely free for international customers.

B. Express Air Freight (DHL / FedEx)

• Suitable for urgent deliveries or high-value orders.

• Estimated delivery time: 10–12 business days.

• Costs vary depending on weight, dimensions, and destination country.

• Recommended for time-sensitive shipments.

3. Professional Packaging

• All items are packed to international safety standards using:

  • Wooden crates (for large machinery)

  • Bubble wrap, waterproof plastics, and reinforced cardboard

• Handled by experienced logistics teams to ensure items arrive safely.

4. Shipping Insurance & Security

• All shipments are protected by international insurance covering damage or loss in transit.

• In case of damage or missing items, we will assist in the insurance claim and arrange a suitable replacement or refund.

• We are fully committed to the safety of your delivery.

5. Tracking & Delivery Updates

• Once dispatched, you will receive a tracking number via email.

• Shipments can be tracked via official FedEx, DHL, or sea freight portals.

• Our team will also provide regular updates until the item is delivered.

6. FAQ – Frequently Asked Questions

Q: Can I choose my preferred shipping method?
A: Yes, you can choose between sea (free) or express (paid) shipping during checkout.

Q: Is delivery door-to-door?
A: Yes, we offer full door-to-door delivery worldwide.

Q: Are my goods safe in transit?
A: Yes, all shipments are securely packed and insured.

Q: Can I get a quote for express shipping before paying?
A: Absolutely. We will provide a detailed quote based on your order weight and destination.